This privacy policy applies to ("the Site") and to personal data collected by iNCH LAB ("we", "us" or "our"). By using the Site, you are agreeing to the terms of this privacy policy. If you do not agree with any term of this policy, please do not use the Site. Please note that this Privacy Policy may be amended from time to time with an updated version here on the Site. You are advised to check it on a regular basis.



1.  When you visit the Site, we will not collect any personally identifiable information unless otherwise stated or required. We use cookies and similar technologies to collect data about your use of the Site. For your information, Cookies are small computer files that can be stored on your computer for the purposes of obtaining configuration information and analysing your browsing habits. They can save you from registering again when re- visiting a web site and are used to track preferences in relation to the subject matter of the website. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences), but if you do so you may not be able to utilize or activate certain available function on our Site.



2.  At times, you may be asked to provide your personally identifiable information (“Personal Data”) including, but not limited to, your name, gender, age, telephone number, home address, email address, credit card information, bank account number, interests and favourite activities, etc. in order to enjoy the personalised service we offer. Specific purposes for which your Personal Data may be used are set out in our Personal Information Collection Statement ("PICS") below, including use of Personal Data for direct marketing purposes.



3.  All personal data you provide to us is secured on our website with restricted access by authorized personnel only. We maintain appropriate practices to safeguard your personal data provided to us against accidental, unlawful or unauthorized alteration, access, disclosure or use and other unlawful forms of processing. The Site may contain hyperlinks to other websites provided by third parties. We do not control these third party websites or any of the content from those websites. Once you have left our website, we cannot be held responsible for your privacy protection. Exercise caution and learn the privacy statement for those websites.



4.  We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.



5.  Should you have any enquiries concerning our Privacy Policy, do contact our Customer Services Manager.

6.  Email Address: [email protected]
For enquiries, please contact iNCH LAB via email.



7.  As iNCH LAB customer, it will be necessary for you to provide us with your Personal Data when you apply for an account and / or subscribe with us for a service and / or product ("Services"). If your Personal Data is incomplete or incorrect, we may be unable to provide you the requested Services.

8.  Your Personal Data will be kept confidential at all times. Our policies and practices with respect to your Personal Data will be in accordance with the laws of Malaysia and are as set out in this PICS.

9. "Retail Goods or Services" in PICS encompasses sales of goods or services in

10."You agree that all Personal Data provided by you may be used and retained by us for the following purposes, as may be agreed between you and us, or required by law from time to time:

  • providing the Services;
  • analyzing, verifying and / or checking your credit, payment and / or status in relation to the provision of the Services;
  • processing any payment instructions, direct debit facilities and / or credit facilities requested by you;
  • enabling the daily operation of your account and / or the collection of amounts outstanding in your account in relation to the Services;
  • carrying out data sorting and analysis to enable us to better understand your characteristics and buying behavior and to provide other services better tailored to your needs, and to assist us in selecting goods and services that are likely to be of interest to you;
  • providing you with regular communications from us with details of the Services and its benefits;
  • the normal management, operation and maintenance of the performance of the Services;
  • research for service improvement, designing new, or improving existing services provided by us;
  • investigation of complaints, and suspected suspicious transactions ;
  • prevention or detection of crime;
  • disclosure as required by law;
  • aggregated behavioral analysis.

11.We may disclose and transfer (whether in Malaysia or abroad) to our agents or contractors under a duty of confidentiality to us who provide administrative, data processing, research and marketing, distribution, telecommunications, professional or other similar services to us and to any of our actual or proposed assignees or transferees of our rights with respect to you in connection with a merger, sale or transfer (whether of assets or shares), to use, hold, process or retain such Personal Data for the purposes mentioned in paragraph 10 above under "PICS" on our behalf.

12.You have the right to:

  • check whether we hold any of your Personal Data;
  • access your Personal Data held by us;
  • ask us to correct or update any Personal Data which is inaccurate;
  • ascertain our policies and practices (from time to time) in relation to Personal Data;
  • opt out from receiving direct marketing materials from us at any time;
  • subject to paragraph 7.1 above, limit our processing of your Personal Data.

13.Any requests in relation to the above shall be in writing (sent by email) and addressed to:
Email Address:  inchlabinfo@
For enquiries, please contact iNCH LAB via email.

14.In accordance with the Act, we have the right to charge you a reasonable fee for the processing of any Personal Data access request.

15.Nothing in this PICS shall limit your rights under the Act.